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Unsolved problem list for Post Office Broadband, Evening & Weekend Calls
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Problem: The internet is down. I can't connect to the internet or any websites at all.

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Solution 1: Make sure you've tried the following before contacting your broadband provider:
1) Turn your modem / router off for 30 seconds, then back on again. Wait for a couple of minutes for everything to settle down before trying again.
2) Restart your computer/phone/tablet, or at least turn your wireless receiver off for 10 seconds and then restart it. You can do this quite easily on a number of devices by putting them into 'Airplane Mode' for a short time.
3) If steps 1 and 2 haven't worked, try them at the same time.
4) If you have a laptop and a network cable, try plugging directly into the router and see if you can connect now. If you can, the problem is with your wireless network, not your broadband provider.
5) If you can't connect to the internet, the cable connecting the router to the wall may be damaged. Try a different cable if you have one.
6) The filter connecting the cable to the telephone socket may also be faulty. Try a different telephone socket and / or filter if you have them available.
7) If none of these steps help you, it is probably best to contact your broadband provider for assistance.
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Problem: The internet if very slow. Browsing is slow, streaming video (like youtube and iplayer) is slow to the point of being unusable. I'm not getting the speed I've paid for.

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Solution 1: Check nothing else is using the network - turn off any network attached devices (such as phones and computers) other than the one you are using. Make sure your network is secured - you should be using at least WPK-2 security - and that you are using a password on all of you devices. If you go to your router's setup page, you could check "Attached devices" or "DHCP client list" to see if anyone else is using your network.
Are you too far away from your router? What's your WiFi signal like? Try standing next to the router to see if your speed increases.
Have you downloaded a lot recently? If you download a lot over a short space of time, some providers will limit your broadband speed for a period - this will probably stop after a day or two if this is the case.
Are you using the internet at peak time - i.e. evening after work? Speeds are likely to be a bit slower at this time.

Check your speed at different times of the day using speedtest.net and see if it's a consistent problem or limited to certain times. You can then contact your broadband provider armed with lots of data and they are much more likely to be able to resolve your problem.
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Problem: I can't Skype consistently. Audio and video lags, breaks up and sometimes disconnects completely.

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Solution 1: Some broadband providers limit upload speeds as they assume you don't need much. Contact your provider and see if they can raise the limit.
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Problem: I'm not getting a good WiFi signal throughout my house and it's making the connection speed slow.

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Solution 1: This is a router problem, not a broadband problem. You have one of two main options:
1) Change the location of your router. You'll get the best broadband speed into your router at your main telephone socket, but if your router is tucked into one corner of the house, your WiFi signal will be poor, making things considerably slower. Consider moving your router to a more central location in your house. Also, don't put anything immediately in front of the router (e.g. keeping your router in a drawer) as it will block the signal. Pay particular attention to metal obstructions, even wiring within a wall. Obviously you can't remove the wiring, but you could move the router to a place where this is less of an issue.

2) Extend your network. You can use a WiFi range extender to do this, they are quite simple to install but they aren't always very fast as they can halve your WiFi speed. A much faster solution is to install powerline adapters to send the signal round the power grid of your house. These can also include Wifi extenders, but they are much faster than the 'only wireless' network extenders as they don't have to receive a signal, they just transmit.
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Problem: I've just switched internet provider but I'm getting a very slow service. As a new customer, surely I should be getting a perfectly fast connection?

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Solution 1: New customers use new connections and they can take anywhere up to a week to settle down and work as they should. If you're still not getting your advertised speed after a week, contact your provider and let them know.
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